Patron Services Supervisor

2/12/2018 3:25:38 PM


JOB TITLE:
Patron Services Supervisor
CATEGORY:
Full Time / Non-Exempt
REPORTS TO:
Patron Services Manager

POSITION DESCRIPTION:
The Patron Services Supervisor’s primary responsibilities are ensuring a well-rounded experience for patrons, providing ticketing service and support for resident companies, and supervising daily box office functions. Additional responsibilities include coordinating ticketing needs across departments, managing part-time box office staff, and performing extensive work in the ticketing software Tessitura.

ESSENTIAL JOB FUNCTIONS:

Patron Services

  • Provide excellent service to patrons of the Center for the Performing Arts
  • Provide solutions to customer service issues that arise, including documentation and follow-up
  • Assist the Patron Services Manager in leadership and direction that helps to achieve patron satisfaction


Tessitura

  • Assist in the set-up of seasons and events at the Center including all Center Presents, resident company, and rental events
  • Reconcile daily financial activity by verifying and posting all Center staff batches
  • Create lists with pertinent information needed by other departments and/or resident companies
  • Run reports needed by other departments, resident companies, and rental clients
  • Troubleshoot and resolve Tessitura or technology related issues that arise


Cross-Departmental Duties

  • Cross-Departmental Duties
  • Collaborate with the Development department to satisfy ticketing needs of donors and sponsors; provide quotes and invoices; assist in fulfilling donor and sponsor benefits by providing complimentary tickets and/or vouchers
  • Coordinate guest artist ticket needs for Production and Artist Concierge services
  • Collaborate with External Relations department to secure tickets for educational or media-related needs
  • Assist the Marketing department with the young professionals group’s membership and ticketing needs
  • Work closely with House Management in order to ensure a seamless patron experience

Box Office

  • Assist with hiring process as directed by Patron Services Manager
  • Train Patron Services Representatives on box office functions, Tessitura, resident company information, and general ticketing policy
  • Develop and update training materials based on changes in policy and procedure
  • Manage and delegate tasks to Patron Services staff
  • Perform all duties under the Patron Services Representative job description


KNOWLEDGE, SKILLS AND ABILITIES:

  • Background in providing outstanding customer service to the public.
  • Ability to calmly solve problems and deal with stressful situations.
  • Willingness to work closely with others in a tight-knit environment.


EDUCATION AND EXPERIENCE:

  • Bachelor’s degree or equivalent experience in the fields of arts administration and/or not-for-profit management.
  • Minimum of two years of experience in a customer service-based field.
  • Intermediate to advanced knowledge of Tessitura ticketing software, or experience using other ticketing software.


Email cover letter and résumé to:

applyatthecenter@gmail.com

Or send by mail:

Human Resources
Center for the Performing Arts
1 Center Green
Carmel, IN, 46032